The user would get instant confirmation and receipt once the transaction is completed successfully, An SMS would also be triggered by the bank/non-bank

A user will get successful transaction status and BBPS bill receipt in electronic/email/SMS/Print form.

Payment confirmation shall be received on registered mobile / e-mail (As provided while making bill payment) upon successful completion of the transaction instantaneously.

The amount will be returned to the customer through the same payment mode within 2-3 working days.

BBPS services are available 24 hours of the day, all days of the week, throughout the year includes all public holidays

A customer can raise a complaint directly from any bank application/ BBPS Website. There could be two types of complaints;

• Transaction-based complaint: This type of complaint is raised by a customer either for a successful or pending / failed transaction. The customer can initiate a complaint either at an agent outlet/bank channel or the BBPS website. Mobile No. or Transaction ID will be used as a unique reference number for raising complaints.
• Service-based complaint: This type of complaint is raised by a customer for non-transactional issues Transaction based complaints will undergo validation at biller levels

A status will be assigned to each complaint, below are the various steps and their description.

Step 1: Enter Complaint ID, Mobile No. or Date range

Step 2: View details and status Complaint Status: Logged, Assigned, Pending with BBPOU, Resolved, Re-assigned, Escalated