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Fair Practice Code

Mahindra & Mahindra Financial Services Limited (“the Company” or “MMFSL”), a Non-Banking Finance Deposit Taking Company registered with Reserve Bank of India (“RBI”) is presently in the business of providing different types of loans which includes Vehicle Loans, Equipment Finance, SME Loans, Consumer Durable Loans, Personal Loans, etc., to its various customers. Such credit facilities are extended to different types of customers, which include Individuals, Sole Proprietary concerns, Partnership Firms, Companies and other Legal entities.

Fair Practice Code (“the Code”) sets out the principles for fair practices/ standards while dealing with its customers. The Code will facilitate the customers to take informed decisions in respect of the financial facilities and services to be availed by them and will apply to any loan that the Company may sanction and disburse.

The Code applies to all categories of products and services offered by the Company (currently offered and which may be introduced in future).

Objective of the Code

Key Commitments

Application for Loan & their processing

Loan Appraisal and Terms & Conditions

Disbursement of Loans, including changes in terms & conditions


Grievance Redressal Mechanism

Appointment of Principal Nodal Officer