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Sustainability at Mahindra Finance

Mahindra Finance has established a formidable presence in rural and semi-urban financing over the last 25 years. With continuous diversification and expansion, our company has created a strong ecosystem of financing to serve underprivileged communities. Along with its commitment to financial sustainability, we are also dedicated to promoting financial literacy, inclusivity, and diversity at every step of our journey.

The Mahindra Rise initiative is a testament to the company’s success, with its three pillars of mindset, progressive thinking, and positive change. We are proud to state that our Corporate Sustainability Responsibility (CSR) is one of the critical elements under the third pillar, which places great emphasis on creating positive changes in our ecosystem.

Our Inclusive Business Model

Earn & Pay Segment of Customer

Enabling livelihood creation by evaluating the earning potential of customers rather than relying on past financial history.

Customised Products & Customer Centricity

Offering customised products, flexible repayment schedules and financial solutions to the unique needs of rural customers.

Local Communities

Providing financial literacy and prioritising improvements of livelihood, health & education in communitie.

Low Serviced Regions

Focus on catering to the rural and semi-urban areas of India that lack access to conventional banking services.

Local Employment

Hiring local individuals, generating job opportunities and gaining valuable insights into markets and customers.

Local Suppliers

Preference for local suppliers, providing business opportunities and improving service levels through constant engagement.

Our Direction

Mahindra Group Sustainability Mandate

Greening Ourselves

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    Net Zero on Scope 1+2 emission ( RE page & energy efficiency )

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    Net Zero on water and waste *
    ( reuse, reduce & recycle )

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    Adopting material circularity *
    ( reduce, recycle & green material )

Decarbonising Our Industries
( addressing Scope 3 )

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    Transition to green portfolio ( TVs in auto, LMN & Logistics; Green Buildings & Resorts; Green Energy – solar, hybrid, storage )

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    Supporting transition to net-zero supply chain * ( e.g – Logistics )

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    Industry circularity* ( e.g.- auto recycling )

Rejuvenating Nature

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    Promoting regenerative agriculture ( via improved farming techniques )

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    Afforestation at scale ( Hariyali Program )

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    Biodiversity conservation ( impact assessment and restoration )


The Financial Services Sector at Mahindra Group is committed to creating long-term economic value while integrating community and environmental well-being. Through its efforts, it aims to give back more than it takes and drive positive change.

Sustainability Initiatives

Our Accomplishments

Mahindra Finance has established itself as a leading financial institution, a top employer, and a responsible corporate citizen of the country. We invite you to journey through our accomplishments over the years.

  • 2022-23

    • Became 1st NBFC in India to join the United Nations Global Compact Network for taking steps towards responsible business actions to create a better world for our future generation.
    • Included in the renowned FTSE4 Good Emerging Markets Index series for ESG Performance for the 4th Consecutive time.
    • Published and verified our Business Responsibility and Sustainability Report (BRSR) by third party external auditor.
    •   Featured under the Leadership Index for performance under ESG domain in the 2nd Edition of CRISIL Sustainability Yearbook.
    • Awarded CSR Times Awards 2022 – Gold category for CSR Initiatives under Swabhimaan in the area of skill development at the 9th National CSR Times Award 2022, New Delhi.
  • 2021-22

    • Included in the ‘CRISIL Sustainability Yearbook 2022’ in the Leadership category for ESG performance
    • Included in the renowned FTSE4Good Emerging Markets Index series for ESG Performance for the 3rd time.
    • Selected as the winner of the ‘The Mahindra Group Sustainability Performance Award, 2021.
    • Ranked 29th amongst Top 100 Indian companies for Sustainability & CSR 2021 by Futurescape.
  • 2020-21

    • Included in the renowned FTSE4Good Index Series for the second year.
    • Ranked 48th amongst Top 100 Indian companies for Sustainability & CSR under Responsible Business Rankings 2020 by Futurescape.
    • Attained performance band: B in the Carbon Disclosure Project Assessment Indicating that the company is in Management Band.
    • Included in ‘DJSI Sustainability Yearbook 2021.
  • 2019-20

    • Included in the distinguished FTSE4 Good Index Series constituent.
    • Listed on the Dow Jones Sustainability Index (DJSI) Emerging Market Trends for the 7th consecutive year
    • CDP attained band A– in the supplier engagement rating
  • 2018-19

    • First Indian financial services company to commit to call to action for the Science Based Targets initiative (SBTi).
    • As the first step towards sustainable finance, formulated an ‘Exclusions List’, which enables us to screen out specific industries that carry extremely high social or environmental risks.
    • Formulated the ‘Vendor & Supplier Code of Conduct’.
    • Featured in the Sustainability Yearbook 2019 by RobecoSAM.
    • 1,941 Electric Vehicles (EVs) financed for INR 23.46 crore.
  • 2017-18

    • For the first time, aligned Sustainability Reporting with the international <IR> framework of the IIRC
    • Financial Services Sector’s Annual Family Fun Day – Vrindavan 2018 received Yale’s Gold Level Green Events Certificate for the first time.
  • 2016-17

    • Awarded the Conscious Capitalist of the Year by Forbes India for promoting sustainable and transformational business practices
    • Sustainability Report 2016-17 was adjudged the best report by India CSR.
    • Elevated to Performance Band – B on CDP, which affirms our coordinated actions on climate change issues.
  • 2015-16

    • Released First Business Responsibility Report (BRR) in accordance with the Securities and Exchange Board of India (SEBI) mandate for top 500 listed companies.
    • Constituted the Sustainability Council for Financial Services Sector (FSS).
    • Project Shunya, a road safety initiative, was launched to encourage safer driving practices for two-wheeler drivers.
  • 2014-15

    • Report published in accordance with GRI’s G4 guidelines.
    • First Indian NBFC to be included in the Carbon Disclosure Leadership Index (CDLI) 2014.
    • First Indian company from the Banking Financial Services and Insurance (BFSI) sector to be included in The Sustainability Yearbook 2015 by RobecoSAM.
    • Planted 78,141 saplings across India.
  • 2013-14

    • Adopted the triple bottom line approach for reporting annual performance.
    • Awarded commendation certificate for significant achievement on the journey towards sustainable development by the CII-ITC Centre of Excellence for Sustainable Development
  • 2012-13

    • First report published in accordance with GRI’s G3.1 guidelines.
    • Included in the Dow Jones Sustainability Index (DJSI) Emerging Market Universe.

Sustainability Reports and Disclosures

We push the boundaries to create innovation and beneficial products to transform the lives of our customers.

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Mahindra Finance Sustainability Report FY 21-22

Sustainability Reports

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Business Responsibility Report 21-22

Materiality Matrix

Understanding what matters most.

An understanding of materiality enables us to prioritize the issues that matter most across our value chain. The materiality matrix shown below reflects the outcome of our 2016 materiality assessment.

The topics with the highest priority for stakeholders and the biggest estimated impact on our business appear in the top right of the chart.

  • 1 C – Customer Need Identification and Satisfaction
  • 2 R – Corporate Goovernance**
  • 3 L – Credit Ratings
  • 4 S – Sustainability Business Module **
  • 5 D – Business Profitability
  • 6 S – RONW, EPS
  • 7 S – Transparency and Communications
  • 8 R – Investor Security
  • 9 E – Community Initiatives

  • 10 E – Employee Engagement
  • 11 E – Employee Well-being
  • 12 Co – Product and Services Information to customers
  • 13 D – Dealer Relationship
  • 14 Co – Financial Literacy
  • 15 C – Brand Management
  • 16 E – Employee Productivity (L&D)
  • 17 E – Talent Attraction and Retention
  • 18 R – Financial Inclusion

  • 19 C – Product Portfolio
  • 20 Co – Climate Change***
  • 21 E – Diversity and Inclusion*
  • 22 Co – Paper and eWaste Management
  • 23 C – Customer Privacy
  • 24 R – Supply Chain Management
  • 25 R – Representation with Regulators
  • 26 Co – Emission to Air . GHG
  • 27 Co – Environmental Reporting
  • 28 Co – Effluents and Waste