32. What is process for total theft claim?

1. In case of total theft, customer have to file a police complaint immediately in writing (Or dial 100 for police assistance) and inform to insurance company on their respective toll free number and register a claim
2. Once the claim registered, the customer support executive provides a claim reference number
3. Insurance company registers the claim and appoint an investigator to ascertain the loss
4. Investigator collect documents and statements form customer
5. Investigator submit his detail report and findings to insurance company
6. After 90 days the final report issued by police authority, customer have to submit final court approved report to the insurance company
7. Insurance company verify claim file and confirm the admissibility of claim and ask to submit final documents like Indemnity & Subrogation Letter on bond paper, RC book ownership change in the name of Insurance Company, Original Set of Keys, etc.
8. Once the formalities completed insurance company will disburse the claim
9. Customer receives the claim payment

The following listed documents require to process total theft claim

Pre-Approval Documents

1. Original Certificate/Policy Document
2. Original Registration Book, with Theft endorsement from concerned RTO, and tax payment receipt
3. All the sets of keys/service booklets/Warranty card
4. Police Panchanama / FIR and final investigation report/CAFR report
5. Acknowledged copy of letter address to RTO intimating theft and making vehicle "NON-USE"
6. KYC Documents of Customer (Like- ID Proof, Address Proof, Pan Card, Etc) Post Approval Documents/ On Admission of Liability
7. Form 28, 29 and 30 signed by the insured
8. Form 35 signed by the Financer, as the case may be, (undated and blank), on admission of liability of insurers.
9. Letter of subrogation
10. Consent towards agreed claim settlement value from you and Financer
11. NOC of the Financer if claim is to be settled in insured's favor.
12. Claim Discharge Voucher signed across a Revenue Stamp