The Company has laid down an appropriate grievance redressal mechanism within the organization to resolve disputes arising in this regard. The Company shall display the following information prominently, for the benefit of its customers, at its branches / places where business is transacted:
- The name and contact details (Telephone / Mobile no. and email address) of the Grievance Redressal Officer/ Principal Nodal Officer who can be approached by the public for resolution of complaints against the Company.
- Reserve Bank - Integrated Ombudsman Scheme, 2021 (‘Scheme’)
- Salient features of the Scheme in English, Hindi and the regional language
- If the complaint / dispute is not redressed within a period of one month, the customer may appeal to the Reserve Bank of India through the complaint lodging portal: https://cms.rbi.org.in.
A consolidated report on the review of compliance of the Fair Practices Code and functioning of the grievance redressal mechanism at various levels of management shall be submitted to the Board at annual intervals.
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