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Grievance Redressal Mechanism

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by Mahindra Finance

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June 24, 2023

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1 mins read

The Company has laid down an appropriate grievance redressal mechanism within the organization to resolve disputes arising in this regard.

The Company shall display the following information prominently, for the benefit of its customers,
at its branches / places where business is transacted:

  • The name and contact details (Telephone / Mobile no. and email address) of the Grievance Redressal Officer/ Principal Nodal Officer who can be approached by the public for resolution of complaints against the Company.
  • Reserve Bank – Integrated Ombudsman Scheme, 2021 (‘Scheme’)
  • Salient features of the Scheme in English, Hindi and the regional language
  • If the complaint / dispute is not redressed within a period of one month, the customer may appeal to the Reserve Bank of India through the complaint lodging portal: https://cms.rbi.org.in.

Disclaimer:

This blog is for general informational and educational purposes only and does not constitute financial, legal, or investment advice, recommendations, or solicitation. The prices, rates, and financial values mentioned are approximate and subject to change due to regional differences, market fluctuations, regulatory changes, and other factors. Please consult an authorized dealer or financial advisor for accurate and up-to-date details.

The content may include forward-looking statements or projections, which are speculative and subject to risks and uncertainties. Mahindra Finance is not obligated to update these statements to reflect future changes. Any opinions or third-party contributions presented are purely informational and may not reflect the views of Mahindra Finance.

While we strive for accuracy, Mahindra Finance does not guarantee the reliability or completeness of the information provided and disclaims all liability for errors, omissions, or reliance on this content. Readers are advised to verify all details independently and seek professional advice based on their specific needs.

This information applies to Indian regulations and may not be relevant to other jurisdictions. Mahindra Finance is not liable for any direct, indirect, or consequential decisions made based on this blog.

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