Ombudsman Scheme for Non-Banking Financial Companies, 2018 : Salient Features
Grounds for filing a complaint by a customer:
How can a customer file complaint?
How does Ombudsman take decision?
Can a customer appeal, if not satisfied with decision of Ombudsman?
Yes, If Ombudsman’s decision is appealable → Appellate Authority: Deputy Governor, RBI
Refer to www.rbi.org.in for further details of the Scheme
Address and Area of Operation of NBFC Ombudsman
|Sr.No||Centre||Centre Address of the Office of NBFC Ombudsman||Area of Operation|
|1.||Chennai||C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488||Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry|
|2.||Mumbai||C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 2300 1280 Fax No. 23022024||Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu|
|3.||New Delhi||C/o Reserve Bank of India Sansad Marg, New Delhi - 110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19||Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir|
|4.||Kolkata||C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899||West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand|
Email: [email protected]
Toll free number: 1800 233 1234 (સોમ – શનિ, સવારે 8 થી સાંજના 8 વાગ્યા સુધી)
(Except National Holidays)
WhatsApp number: 7066331234
For illustration purpose only
Total Amount Payable