A customer can raise a complaint directly from any bank application/ BBPS Website. There could be two types of complaints;
1. Transaction-based complaint: This type of complaint is raised by a customer either for a successful or pending / failed transaction. The customer can initiate a complaint either at an agent outlet/bank channel or the BBPS website. Mobile No. or Transaction ID will be used as a unique reference number for raising complaints.
2. Service-based complaint: This type of complaint is raised by a customer for non-transactional issues Transaction based complaints will undergo validation at biller levels