Customer’s repayment mode is Cash but nobody collected it from customer on due date. Why did this happen and what to do?

Because of lockdown, containment zones/ sealed areas might affect operations of MMFSL branches. In such a case, after restrictions are lifted, customer can visit MMFSL branch office or can ask the representative to come for collection. No penal charges will be levied if payment is done within seven days (7 days) of restrictions being lifted.