Frequently Asked Questions - IPPB

The IPPB agent will have to authenticate the payment from his end through an OTP sent to your mobile number to complete the process.

Post payment processing, you will receive an SMS on the same mobile number that was used for the OTP authentication.

The IPPB Agent will authenticate the payment on the IPPB application through the below option:
OTP sent to your registered Mobile Number

Step 1 - MMFSL Customer approaches the Post Office for making payment/ remitting EMI

Step 2 - IPPB Agent logs into Micro ATM, carries out the Customer validation with Mobile number and OTP (Customer has to provide valid mobile number and if available they have to provide email as well)

Step 3 - After Customer validation, Agent navigates through necessary options, in Micro ATM, to select the payment of Mahindra Finance

Step 4 - Customer has to provide the Vehicle Registration Number and Contract Number to Agent. Agent will input the necessary “Customer identification” details i.e. Registration Number and Contract Number and proceeds for Bill fetch.

Step 5 - IPPB server will fetch the outstanding bill details from MMFSL server and display following details – Customer Name, Amount Outstanding, Due Date and Biller reference number

Step 6 - Agent will cross check the details with the Customer and confirms the payment after collecting the cash

Step 7 - Transactions completes and a SMS will be sent to Customer (email notification if email provided initially)

Your Loan Account Number and Registered Mobile Number or Vehicle Registration Number as registered in MMFSL system to be shared with IPPB Agent to identify the payment.

Minimum amount is ₹100/- and maximum is ₹49,999/-.

You may go to google to search the nearest IPPB cash collection point.