Ombundsman Salient Features – Mahindra Finance https://www.mahindrafinance.com Sat, 24 Jun 2023 10:06:50 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 Is this the only way to place a complaint? https://www.mahindrafinance.com/faq/is-this-the-only-way-to-place-a-complaint Fri, 23 Jun 2023 08:12:48 +0000 /?post_type=faq&p=3597 No, this is an Alternate Dispute Resolution mechanism. Customer is at liberty to approach any other court/forum/authority for the redressal at any stage

]]> Can a customer appeal, if not satisfied with the decision of the Ombudsman? https://www.mahindrafinance.com/faq/can-a-customer-appeal-if-not-satisfied-with-the-decision-of-the-ombudsman Fri, 23 Jun 2023 08:12:18 +0000 /?post_type=faq&p=3595 Yes, If Ombudsman’s decision is appealable → Appellate Authority: Deputy Governor, RBI

]]> How does the Ombudsman take decisions? https://www.mahindrafinance.com/faq/how-does-the-ombudsman-take-decisions Fri, 23 Jun 2023 08:11:47 +0000 /?post_type=faq&p=3593 Proceedings before the Ombudsman are summary in nature. They promote settlement through conciliation → If not reached, can issue Award/Order

]]> How can a customer file a complaint? https://www.mahindrafinance.com/faq/how-can-a-customer-file-a-complaint Fri, 23 Jun 2023 08:10:09 +0000 /?post_type=faq&p=3591 Content for above process

Written representation to NBFC concerned 

Written representation to NBFC concerned 

If reply is not received from NBFC or customer remains dissatisfied with the reply of NBFC

If customer has not approached any forum

File a complaint with NBFC Ombudsman (not later than one year after the reply from NBfC)

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