BBPS – Mahindra Finance https://www.mahindrafinance.com Wed, 23 Aug 2023 09:39:33 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 How can I track my complaint status? https://www.mahindrafinance.com/faq/how-can-i-track-my-complaint-status Fri, 23 Jun 2023 05:29:25 +0000 /?post_type=faq&p=3504 A status will be assigned to each complaint, below are the various steps and their description.

Step 1: Enter Complaint ID, Mobile No. or Date range

Step 2: View details and status Complaint Status: Logged, Assigned, Pending with BBPOU, Resolved,
Reassigned, Escalated

]]> Is there any transaction limit for making payment using BBPS? https://www.mahindrafinance.com/faq/is-there-any-transaction-limit-for-making-payment-using-bbps Fri, 23 Jun 2023 05:25:18 +0000 /?post_type=faq&p=3501 A customer can raise a complaint directly from any bank application/ BBPS Website. There could be two types of complaints;

1. Transaction-based complaint: This type of complaint is raised by a customer either for a successful or pending / failed transaction. The customer can initiate a complaint either at an agent outlet/bank channel or the BBPS website. Mobile No. or Transaction ID will be used as a unique reference number for raising complaints.

2. Service-based complaint: This type of complaint is raised by a customer for non-transactional issues Transaction based complaints will undergo validation at biller levels

]]> What are the timings for BBPS transactions? https://www.mahindrafinance.com/faq/what-are-the-timings-for-bbps-transactions Fri, 23 Jun 2023 05:23:27 +0000 /?post_type=faq&p=3497 BBPS services are available 24 hours of the day, all days of the week, throughout the year includes all public holidays

]]> If the transaction is not completed when will I get my money back? https://www.mahindrafinance.com/faq/if-the-transaction-is-not-completed-when-will-i-get-my-money-back Fri, 23 Jun 2023 05:22:56 +0000 /?post_type=faq&p=3495 The amount will be returned to the customer through the same payment mode within 2-3 working days.

]]> How long will it take for the payment confirmation? https://www.mahindrafinance.com/faq/how-long-will-it-take-for-the-payment-confirmation Fri, 23 Jun 2023 05:22:15 +0000 /?post_type=faq&p=3493 Payment confirmation shall be received on registered mobile / e-mail (As provided while making bill payment) upon successful completion of the transaction instantaneously.

]]> How do I know that my bill is paid? https://www.mahindrafinance.com/faq/how-do-i-know-that-my-bill-is-paid Fri, 23 Jun 2023 05:21:42 +0000 /?post_type=faq&p=3491 A user will get successful transaction status and BBPS bill receipt in electronic/email/SMS/Print form.

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