FAQ – Mahindra Finance

Motor Insurance – Courtesy/hire car

Vipul Hingu — Mon, 06 Jan 2025 10:34:57 +0000

We will arrange for the Courtesy/Hire car to reduce your inconvenience if insured Vehicle is damaged by a covered peril mentioned in section 1 (Own damage) of the policy.

A Courtesy/Hire car is not intended to be an exact replacement of vehicle in terms of its size, segment, type, value or status.

Courtesy/Hire car will be made available within 24 hours of Vehicle reaching the garage or the time of intimation of claim to us, whichever is later excluding weekends/national holidays, provided time required for repair of vehicle is greater than 24 hrs or it is a claim for total loss/theft of entire vehicle.

Company will pay for the Courtesy/Hire car for a maximum period of 10 days in case of repair claim and 15 days in case of theft/total loss claim during the period of Insurance. In case of theft, if the vehicle is recovered earlier, then our liability to pay under this cover ends on the day police authority informs You to take delivery of the vehicle plus 2 days.

Courtesy/Hire car will be provided for 8 hrs or 80 Km per day whichever is less.

The terms and conditions of the Hire Car Company will apply.

You will be given a copy of the Hire Car Company’s terms and conditions when the hire car is delivered to you.

Entitlement of Courtesy/Hire car, in case of repair claim, will be for the duration Your vehicle is in garage for repair and shall end on the day garage intimates completion of repair and readiness of the Vehicle for delivery irrespective of claim settlement.

3. Loss of Personal Belongings

Vipul Hingu — Mon, 06 Jan 2025 10:30:33 +0000

We will pay for the loss or damage to you and your family member’s personal belongings such as clothes and other items that are more likely to be worn, used or carried and includes audio/Video tapes, CDs. Can not include money, jewellery, bank related items like debit cards, cheques etc. A more detailed list is available in the policy document. Please note the belonging should be present in car during the time of damage to the car.

2. Emergency Transport & Hotel Expenses

Vipul Hingu — Mon, 06 Jan 2025 10:30:02 +0000

We’ll help you pay for an overnight stay in a hotel or help look after the charges you would have to pay to travel back home or to the closest city you’re travelling to. You won’t have to worry about being stranded in the middle of nowhere.

1. Key Replacement

Vipul Hingu — Mon, 06 Jan 2025 10:29:24 +0000

We shall cover the cost of key replacement in case they are lost/stolen or if your car has been broken into. This will include the labour cost for replacing the locks

1. Motor Insurance – NCB Protection cover

Vipul Hingu — Mon, 06 Jan 2025 10:25:44 +0000

In the event that you have to make a claim, you risk losing your NCB. With this additional car insurance cover, you can make a claim or against your car insurance policy within a policy year without having it affect, your NCB.

Hence, Your No claim Bonus (NCB) does not get exhausted even after a claim in the current car insurance period, at the time of policy renewal; we will offer you the same expiring no claim bonus. The number of claims will depend on your specific car insurance plan.

3. Any other info to be shared under this Add On?

Vipul Hingu — Mon, 06 Jan 2025 10:23:20 +0000

This add on is covered up to 3 years of vehicle age